Customer experience has fast become a primary concern for many businesses. To keep up in the fast pace world we now live in companies are transforming the way they see customer service with a growing emphasis on customer experience.
So, what can leadership do to ensure they stay up, stay competitive and stay relevant? Pay close attention to what’s trending in the world of customer service and customer experience. In this three-part post, we look at a few trends you shouldn’t ignore
Customer service is getting better
Thanks to technology and the increasing importance of customer experience, customer service is getting better. Top companies are raising the bar and creating higher expectations and while many may not necessarily be able to keep up with these newfound customer expectations they are trying, showing the overall commitment many companies have toward improving their customer service.
Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone. With Microsoft Dynamics 365 For Sales, you can earn customers for life by providing relevant, personalized service—at any time and via any channel.
Value and experience trump price
In the past having the lowest price usually meant you got the business but that has changed. The value you add and the experience your customers have with your brand goes a long way in attracting new clients and securing repeat business. Cheapest is no longer best and clients understand now more than ever that you get what you pay for.
Greater focus on customer success
The concept of customer success is gaining ground as more companies seek to make customer interactions with their products as painless as possible. Customer success programs ensure that your customers have higher levels of success, and reduced levels of frustration when using your product. For example, offering your customers a free training program when they buy your software programs.
Don’t miss part two of our post where we look at three more customer service trends business leaders should be aware.