Customer experience has fast become a primary concern for many businesses. To keep up in the fast pace world we now live in companies are transforming the way they see customer service with a growing emphasis on customer experience.
So, what can leadership do to ensure they stay up, stay competitive and stay relevant? Pay close attention to what’s trending in the world of customer service and customer experience. In this three-part post, we look at a few trends you shouldn’t ignore.
Proactive customer service is gaining popularity
If you wait for your customers to complain before you act your business is not being proactive. More companies are seeing the value in spotting issues and fixing them before customers even notice making proactive customer service one of the fastest growing trends.
Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone. With Microsoft Dynamics 365 For Sales, you can earn customers for life by providing relevant, personalized service—at any time and via any channel.
Customers expect faster response times
You may be proactive but do you respond promptly to your customers? The company that responds to customer comments, complaints and questions faster than their competition will stand out which is why more businesses are making a concerted effort to speed up response times.
Convenience is king
How easy and convenient are you to do business with? The key to winning the customer service game is to figure out how to be more convenient than your competition. Brands, such as Amazon, who have already established themselves as the kings of convenience are constantly looking for ways to reinvent their approach to convenience.
Don’t miss part three of our post where we look at three more customer service trends business leaders should be aware.