Business,
Simplified.

Microsoft Dynamics CRM 2016 Release Overview:

MS Dynamics CRM 2016 is designed to allow customer-facing employees to manage their daily activities in a single experience.

The distractions you inevitably encounter when you bounce from application to application in the course of doing your job has been eliminated by taking away the need to export or switch applications, and by automating fundamental tasks. This reduces the time it takes to get things done and allows you to focus on what matters — your customers.