Let’s face it: In the last 20-odd years, social and mobile have transformed customers’ service expectations. Customers expect quality, personalised service – on their terms – across the web, social, mobile, and phone.
With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalised service – at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service. Microsoft Dynamics CRM provides all the metrics you need to get a better grasp on where your customers are in terms of satisfaction with your service delivery and which pain points you need to address. This accurate measurement and analytics takes the guess work out of customer service.
The robust social analytics of Microsoft Social Engagement gives you more insightful and interactive analytics with richer data to gain a true understanding of your business on topics that matter most. Watch this video to learn about our social analytics capabilities with Microsoft Social Engagement.