Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service

Leave a Comment / Dynamics 365 for Sales, Microsoft Dynamics / Jaco Stoltz

When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey, customers rank the top two aspects of a satisfying customer service experience as: Getting my issue resolved quickly (41%) Getting my issue resolved in a single interaction (26%) So, what […]

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New Knowledge Management in Microsoft Dynamics CRM 2016 Release

Leave a Comment / Dynamics 365 for Sales, Microsoft Dynamics / Jaco Stoltz

In Today’s world, the success of an organization is directly linked to the quality of customer service it provides. The only way to do customer-centricity right is to offer customers the right information. Knowledge management is considered as one of the most important pillar of customer service that helps organization give their customers the right

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Focused, Collaborative, Professional: Microsoft Dynamics CRM Online

Leave a Comment / Dynamics 365 for Sales, Microsoft Dynamics / Jaco Stoltz

Microsoft account managers and sellers aim to be focused and professional when approaching customer engagements. They do this while collaborating with peers and account teams. In a fast, clear, convenient way, Microsoft Dynamics CRM Online enables users to connect and share like a network. To read the full Customer Story, visit https://customers.microsoft.com/Pages…. Learn more about

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The Importance of Having a Microsoft Dynamics Partner

Leave a Comment / Microsoft Dynamics / Jaco Stoltz

Making the jump from spreadsheets to comprehensive, holistic solutions like Microsoft Dynamics CRM and Microsoft Dynamics ERP is one of those rare watershed events in the life of a business. Watching as new opportunities and ways of doing business are opened to you can be at once exhilarating and daunting. Knowing this, we here at

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Dive into the Differences Between Online CRM and On-premises CRM

Leave a Comment / Dynamics 365 for Sales, Microsoft Dynamics / Jaco Stoltz

The decision to implement a customer relationship management (CRM) solution is a big one. But taking the CRM plunge is just the beginning. Next you’ll have to figure out what sort of CRM system works best for you and your team. Questions about transition times, differing functionality, and scalability can sometimes make you feel like

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The New Office 365

Leave a Comment / Office 365 / Jaco Stoltz

The new Office 365 lets people work together across devices, Office apps, and time zones so that amazing things can happen. Because when you take the work out of working together, you’re just together. Welcome to our new Office. http://off365.ms/PIyhav

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CIOs Need To Get In On The Ground Floor With IoT

Leave a Comment / Cloud, Technology / Jaco Stoltz

The difference with this acronym is that — despite its techie ring — it stands for business transformation. “Eventually, it’s going to be dumped in your lap. And, eventually, you’re going to have to run it.” The statement is from Gartner analyst Paul DeBeasi talking to CIOs about the Internet of Things (IoT) at the

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Microsoft Dynamics CRM for the Financial Advisor

Leave a Comment / Dynamics 365 for Sales, Microsoft Dynamics / Jaco Stoltz

See how your CRM system can help you help those you care about…your customers. Learn more at Microsoft Dynamics: http://msft.it/FinServDemo

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Deliver Better Financial Automation in Microsoft Dynamics NAV 2015

Leave a Comment / Dynamics 365 Business Central, Microsoft Dynamics 365 for Financials / Jaco Stoltz

Microsoft Dynamics NAV 2015 offers an improved range of capabilities for finance and accounting professionals, in areas like AP invoice management and AR. Whether you are upgrading or planning a new solution, improving financial automation with NAV 2015 requires that both the power users and the technical team have a solid understanding of core software

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CRM Implementation and Deployment Best Practices

Leave a Comment / Dynamics 365 for Sales, Microsoft Dynamics / Jaco Stoltz

As a Global Program Manager for Financial Services, I often hear variations on a theme in my conversations with our prospects and customers: can you share some best practices with us for an implementation or deployment of a Microsoft Dynamics CRM based solution? The answer I give depends on the deployments you choose, as there

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