Integrating E-commerce with Dynamics 365 Business Central

Are you looking to marry a fully-fledged business system with the requirements of online commerce management? In this blog, we consider three possible scenarios and how implementing Microsoft Business Central can help achieve your integration goals.

Scenario 1:  Complete business system with e-commerce capabilities

Your business needs to upgrade to an integrated business management solution that can also accommodate e-commerce. The current solution is merely outdated, inflexible or does not have support for such integration. Worse, going for a heavily-customised management application with an in-house shopping portal may prove out of budget.

Hence it’s essential to rely on a single integrated solution to run your business and supply chain, comprising of day-to-day operations, CRM and sales. Opting for an out-of-the-box business management system with retail app integration becomes your best option to streamline workflow and cut down costs, as little to none development needs to be done.

The significant advantage of a Business Central implementation is the Microsoft-vetted pre-built solutions and third-party extensions for the initial system. These add-ons offer capabilities to meet unique industry needs. Your vendor can help identify the best e-commerce applications with your Business Central integration.

Scenario 2:  Adding e-commerce integration to Business Central

If you already have a Business Central implementation to manage everyday physical retail operations, you are halfway towards achieving your goal. The next step is expanding your platform with the requirements of an online shop integration.

Retailers can now plug into e-commerce solutions explicitly developed for Business Central or tap into the already existing popular online shopping tools. Think integration with Shopify, Magento, Amazon store or WooCommerce (WordPress).

The Dynamics 365 app store has a wide selection of e-commerce modules to integrate seamlessly with the deployment of Business Central. If you are unsure how to proceed with the integration, speak to your vendor. Depending on your requirements and payment processing tools, you may need additional customisation.

Scenario 3:  Managing your existing online store with Business Central

Online retailers require a generally-capable integrated business management system tailored to a fast-paced transactional environment. This system has to be highly scalable to support a growing uptake in customers shopping online.

Your chosen platform needs to manage daily data captured by your current online system: customer info, billing, payments processing, orders and product deliveries. The system should be capable to streamline information in real-time and integrate with your most critical business processes.

Dynamics 365 Business Central proves a cost-effective, flexible and scalable solution for any online store, whether you are starting or have an established store. Consult your vendor to ensure seamless integration with your existing online platform.

Need help? Our Strategix consultants can assist with the integration of e-commerce solutions for your Microsoft business system management. Contact us today at 087 802 0179 or email us at info@strategix.co.za for more information.

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