What can a CRM system do for my business?

Microsoft Dynamics CRM organizes and automates business processes enabling you to reduce costs and increase profitability by nurturing customer relationships and increasing satisfaction across all interactions.
Microsoft Dynamics CRM involves using technology to organise, automate and synchronise business processes, in the areas of sales, marketing, customer service and technical support. The overall goals are to find, attract and win new clients; nurture and retain the customers your company already has and reduce the costs of marketing and customer service.
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Your customers know more than ever before – making buying decisions before you can even engage. Your sales team must adapt to the new customer journey – building deeper relationships with customers and personalizing every interaction. With Microsoft Dynamics CRM (now called Dynamics 365 for Sales), we help you reimagine sales around this new customer journey. Your sales reps can zero in, win faster and sell more.

Social and mobile have transformed customers’ service expectations. Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone.  With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.

Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments. With Microsoft Dynamics CRM, we help you unleash your marketing potential. You can easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life-engage customers across channels, build pipeline and demonstrate the impact of your marketing.

In today’s social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social. Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.

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Microsoft Dynamics CRM is now known as Dynamics 365 for Sales
Microsoft Dynamics 365 for Sales helps sell effectively by providing the insight, guidance and tools salespeople need to build repeatable processes, focus on the right customers, and win faster by collaborating with colleagues.
Strategix, your leading Microsoft Partner
Solutions for Marketing, Sales and Service
  • Outlook IntegrationMicrosoft Dynamics CRM is immersed within Outlook – the application that your people use every day.  Emails, appointments, tasks and contacts are flawlessly and effortlessly synchronised.
  • Fully Customisable – Do you want automated notifications?  Do you want custom fields on your forms?  Do you want custom reporting?  We can assist you to customise Microsoft Dynamics CRM to your unique business processes.
  • Cloud Based – Access Microsoft Dynamics CRM from anywhere at any time.
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THE CRM YOU NEED, FROM A PARTNER YOU TRUST
Integrated, flexible and customized Microsoft tools from Strategix will help you seize opportunities in every area of your business, so you can maximize your potential and your return on investment.

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If you’re interested in learning more about Microsoft Dynamics 365 – please contact us now!

  • +27 (0)87 802 0179
  • info@strategix.co.za