Leveraging connected field service models allows field service organisations (FSO) and its technicians to monitor equipment remotely, diagnose, troubleshoot and intervene fast to make the necessary repairs and reduce downtime and costs significantly.
Implementing the connected field service network requires the transition from traditional field service management (FSM) to a cloud-enabled, IoT technology-powered environment with sensors that automatically transmit vital information regarding equipment status.
Luckily the process can be easily implemented in stages, and enterprises can decide if the transition to connected field service is worth the move by looking at a few key considerations:
Improvements in Field Service Management
If your FSO is currently using a traditional Field Service Management (FSM) system, introducing connected field service will assist your current software to improve its key metrics and address problems proactively and faster by monitoring devices and staff remotely.
Further benefits include the automatic capture of data concerning maintenance and repairs, optimised scheduling and dispatching of technicians, speedy identification of faults and prevention of breakdowns.
A connected FSM system will result in better customer satisfaction, reduced downtime, and cost efficiencies with fix-rates.