Every Dynamics 365 release and upgrade gives enterprises the chance to benefit from the latest app integration and high-end functionality that enables businesses to be more productive, deliver the best customer service possible and stay ahead of market demands.
This functionality extends and seamlessly connects across various departments, integrating collaboration, productivity tools, business analytics, security and automation.
Strategix picks the latest features and functionality that focus on the CRM workload for sales, marketing, and customer service for your organisation.
1. Dynamics Customer Insights (DCI)
Dynamics Customer Insights (DCI) provides a broad view of your existing and potential customers. It mines big data, analyses and predicts future sales and customer growth.
The DCI is a gold mine of information that successfully moves customer data to insights and predictive analysis.
The insights, in turn, drive your organisation to take actions such as omnichannel marketing execution, sales strategies and process optimisation.
2. Customer Service Hub
The customer service hub is an interactive platform that constantly evolves in design and functionality and is also available as an app.
It enables your organisation to communicate with your clients at a glance, respond to inquiries and troubleshoot when needed.
Latest updates include a refreshed look and feel, mobile responsiveness and faster metadata download.